Delivery & Return

Free delivery available on the order over د.إ3500

Delivery Options Overview

Merchant Shippers utilizes various shipping methods to provide optimal delivery services across UAE with in د.إ10/- Be it low priced, reliable and secure.

1. Order the Product and Specify the Delivery Address

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Receive Your Order at Destination (Given Address)

7 Days Exchange or Return of Goods

At Merchant Shippers, customer satisfaction is our top priority. We understand that sometimes, you may need to exchange or return a product. That's why we offer a hassle-free 7-day return policy to ensure you are completely satisfied with your purchase.

If you're not happy with your purchase for any reason, you can return it within 7 days of the purchase date. Here's how our return process works:

  1. Contact our customer support team: Get in touch with our friendly customer support team to initiate the return process. You can reach us via email or phone, and we will guide you through the steps.
  2. Provide the necessary information: We may request some details about your order, such as the order number, product details, and reason for the return. This information helps us process your return quickly and efficiently.
  3. Return the item: After receiving confirmation from our team, pack the product securely in its original packaging, including all accessories and documentation. Hand over the package to the preferred courier. For more information contact us.
  4. Shipping and fees: You are responsible for the return shipping costs, but we will cover the shipping fees if the return is due to a defective product or our error.
  5. Inspection and approval: Once we receive the returned item, our team will inspect it to ensure it's in its original condition. If the product meets our return policy criteria, we will process your refund or exchange.
  6. Refund or exchange: Depending on your preference, we will either issue a refund to your original payment method or exchange the product for another one of equal value.

Please note that certain products may have specific return conditions or restrictions, so be sure to check our terms and conditions for complete information.

We are committed to providing excellent customer service and making your shopping experience as smooth as possible. If you have any questions or concerns, don't hesitate to contact our customer support team. Thank you for choosing Merchant Shippers – we look forward to serving you!

Terms & Conditions for Returns

Return policies vary by company, but there are common reasons when a return may not be accepted. Here are some typical scenarios where a return might be declined:

1. Exceeded Time Frame: If you attempt to return a product after the specified return window has expired, your return may not be accepted. Most companies have a set period during which returns are allowed (e.g., 7 days), and exceeding this limit can result in a rejected return.

2. Damaged or Altered Products: If the product has been used, damaged, altered, or shows signs of wear and tear beyond what is considered reasonable for inspection, the return may not be accepted.

3. Missing Components: Products should be returned with all original components, accessories, and packaging. If any items are missing, the return may be rejected.

4. No Proof of Purchase: Without a valid proof of purchase, such as a receipt or invoice, it may be challenging to verify the transaction, and the return could be declined.

5. Custom or Personalized Items: Products that have been customized or personalized to your specific requirements may not be eligible for return, as they are typically made to order.

6. Final Sale Items: Items marked as "final sale" or "clearance" are often non-returnable. These items are usually offered at a significant discount and come with the understanding that they cannot be returned.

7. Software and Digital Products: Opened or downloaded software, digital products, or digital codes are often non-returnable due to the risk of duplication.

8. Hygiene or Health and Safety Concerns: Products like cosmetics, intimate apparel, or personal hygiene items may not be returnable once they have been opened due to hygiene and health considerations.

9. Fragile or Hazardous Items: Fragile or hazardous items, such as glassware or chemicals, may have special return conditions and may not be returnable if damaged in return shipping.

10. Non-Returnable Categories: Some product categories, such as food, perishables, or certain medical devices, are often non-returnable due to health and safety regulations.

11. Digital Subscriptions and Services: Subscriptions to digital services like streaming platforms may have specific non-refundable terms. Be sure to check the terms for these services before subscribing.

12. Abuse of Return Policy: Companies may refuse returns from customers who frequently abuse the return policy by making excessive returns or returning products without a valid reason.

It's essential to review and understand the specific return policy of the company from which you made your purchase. This can help you avoid issues and ensure a smooth return process when needed. If you're unsure about whether a product is returnable, consider contacting the company's customer support for clarification.

FAQs

My order hasn't arrived yet. Where is it?

If your order hasn't arrived yet, please follow these steps to inquire about its status:

1. Check your Order Confirmation: First, double-check the email or confirmation page where you received your order details. Make sure the expected delivery date hasn't passed.

2. Track Your Order: If you have a tracking number, use it to monitor the progress of your order. Most shipping carriers provide real-time tracking information.

3. Contact Customer Support: If your order is delayed and you haven't received any tracking information, reach out to our customer support team. They can provide you with the latest information on your order's status and assist you in finding a solution.

You can contact our customer support team here. Please have your order number and any relevant information ready to expedite the process.

Rest assured, we're here to help you get your order as soon as possible. We apologize for any inconvenience this delay may have caused.

Do you deliver on public holidays?

No, we do not deliver on public holidays. Our delivery services typically operate on regular business days, excluding public holidays. If your order is scheduled for delivery on a public holiday, it will be delivered on the next available business day following the holiday. We appreciate your understanding and cooperation in this matter. If you have any specific questions about delivery dates or exceptions, please feel free to contact our customer support team for more information.

Do you deliver to my actual address?

Yes, we deliver to your actual address. During the checkout process on our website, you will be prompted to provide your complete delivery address, including street address, apartment or unit number (if applicable), city or locality, state or region, and postcode. Our delivery services are designed to ensure that your order reaches your specified address accurately and securely. Please make sure to provide the correct and complete address information to ensure a smooth and successful delivery experience. If you have any concerns or specific delivery instructions, you can communicate them during the checkout process or contact our customer support team for further assistance. Your satisfaction is our priority, and we strive to deliver to your designated address as efficiently as possible.

What is (COD), and how it work?

Cash on Delivery (COD) is a payment option that allows you to pay for your order in cash at the time of delivery. With COD, you can place your order online and make the payment in cash when our delivery personnel arrive at your doorstep with your package. It's a convenient payment method for those who prefer not to pay online or in advance. Please note that COD availability may vary depending on your location and the specific terms and conditions of our service. If you have more questions about using COD as a payment method, feel free to explore our payment options or contact our customer support team for assistance.

Do I need to be there to sign for delivery?

Yes, you will need to be present to sign for the delivery if a signature is required. This is a standard practice to ensure that the package is received by the intended recipient and to provide an extra layer of security for your order. Please make sure that someone is available at the specified delivery address during the estimated delivery time to sign for the package. If you have concerns about being available at that time, you can consider providing specific delivery instructions during the checkout process or contacting our customer support team for further assistance. Your cooperation in this matter helps ensure a smooth and secure delivery experience.

Need a Help?

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  • Email: info@merchantshippers.com

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Bringing you a wide range of products at one place

Welcome to Merchant Shippers Store, your one-stop destination for an incredible variety of products that cater to all your needs and desires. At our online store, we've curated a diverse selection of items, from the practical to the indulgent, to make your shopping experience convenient and enjoyable.

Discover the World of Choices:
Explore our extensive catalog, where you'll find an impressive array of products across various categories:

1. Electronics: Stay up to date with the latest gadgets, from smartphones and laptops to smart home devices and accessories.

2. Fashion and Apparel: Elevate your style with a range of clothing, shoes, and accessories for every occasion.

3. Home and Living: Transform your space with furniture, décor, kitchenware, and more.

4. Health and Wellness: Prioritize your well-being with health and fitness products, supplements, and self-care essentials.

5. Beauty and Personal Care: Unleash your inner beauty with skincare, makeup, haircare, and grooming products.

6. Toys and Games: Keep the entire family entertained with a wide selection of toys and games for all ages.

7. Sports and Outdoor: Equip yourself for your favorite sports and outdoor activities with our sporting goods and outdoor gear.

8. Books and Media: Explore our collection of books, e-books, music, and movies for endless entertainment.

9. Automotive: Find everything you need for your vehicle, from auto parts to car accessories.

10. Jewelry and Watches: Add a touch of elegance with our exquisite jewelry and watch collections.

Why Choose Merchant Shippers?

- Quality Assurance: We source products from trusted brands and suppliers, ensuring high-quality merchandise.

- Convenience: Enjoy the ease of online shopping from the comfort of your home. No need to travel from store to store.

- Competitive Prices: We offer competitive pricing and exciting deals to provide you with excellent value for your money.

- Customer Support: Our dedicated customer support team is here to assist you with any questions or concerns.

- Secure Shopping: Shop with confidence, knowing your personal information is safe with our secure payment and data protection measures.

- Fast Shipping: We strive for quick and reliable deliveries, so you can start enjoying your purchases sooner.

With a vast selection, competitive prices, and a commitment to customer satisfaction, Merchant Shippers Store is your trusted partner in online shopping. We invite you to explore our store and experience the convenience of finding everything you need in one place. Your satisfaction is our priority, and we look forward to serving you in the best way possible. Happy shopping!

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